Shipping

Our policy is to ship orders received by 2:00pm CST on the day received.  Orders are shipped FOB Plano, TX via common carrier in the most economical way.  Special shippping arrangements can be made upon request.  Shipping charges are billed and applied to your invoice.  Shipping, delivery and transit times are based on standard UPS/Fedex transit maps.

Return Procedure

Call our Customer Service Department at 1-888 922.8384, Monday through Thursday from 8:30am-5:00 pm and Friday from 8:30am-12:30pm Central Time for a returned goods authorization number (RGA number). Write the number on the outside of your return shipment and send package to Aviv Healthcare Products, Inc., 2220 Coit Rd., STE 480-218, Plano, TX 75075. All return shipping expenses are paid by the customer. Items must be returned within 30 days of receiving the RGA number in order to be eligible for a refund.

If you receive merchandise as a result of an Aviv Healthcare Products, Inc. error, we will pay for the return shipping expense and no restocking fee will be applied.

For all other returns, we will credit your account for returned merchandise, minus the required restocking fee, once merchandise has been received, inspected and confirmed to be in resalable condition. Credits will not be issued for items received in non-resalable condition. The customer is responsible for properly packaging and protecting the item during its shipping back to Aviv Healthcare Products, Inc. Initial freight charges are not credited.

Return Policy

All returns must have an RGA number (returned goods authorization number can be obtained from our Returns Department--see above). All unauthorized returns are subject to a 15% processing fee and a $10 administrative charge.

All returns must be in original packaging and received in new and resalable condition. For applicable restocking fees consult the chart below.

Sorry, no returns will be accepted after 90 days elapse.

For health reasons, we are unable to accept returns or exchanges of eating, hygiene, and mouth stick products.

Credits for returns are issued only to original purchaser.